Terms and Conditions

  1. Detailed description of goods and services

Idee Kreatives is a business in the gifting industry that offer personalized gifts in South Africa.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7-10 working days.

  1. Export restriction 

The offering on this website is available to South African clients and we can also deliver in other countries. 

  1. Return and Refunds policy 

The provision of goods and services by Idee Kreatives is subject to availability. In cases of unavailability, customers can exchange. We do not offer cash refunds. Cancellation of orders by the client will attract a 10% administration fee.   

 5. Customer Privacy policy 

Idee Kreatives shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:  http://www.polity.org.za/attachment.php?aa_id=3569. 

6. Payment options accepted 

Payment may be made via Visa, MasterCard and Ozow EFT

7. Card acquiring and security 

Card transactions will be acquired for Idee Kreatives via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 

8. Customer details separate from card details 

Customer details will be stored by Idee Kreatives separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. 

9. Merchant Outlet country and transaction currency 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 

10. Responsibility 

Idee Kreatives takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

11. Country of domicile 

This website is governed by the laws of South Africa and Idee Kreatives chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 

12. Variation

Idee Kreatives may, in its sole discretion, change this agreement or any part thereof at any time without notice. . 

 13. Idee Kreatives contact details  

Company Physical: Online, Johannesburg, 2091.

Email: info@ideekreatives.co.za

Telephone: 081 762 4644